![]() ![]() Please be assured that resolving these problems is our top priority. We apologize for any inconvenience that this is causing. ![]() If the problem has started or stopped happening after making any changes to your system, then let us know this as well. ![]() You will need to provide them with some specific information about your system so that we can try determine what the common denominator is for the people that are experiencing this. If you are experiencing these problems, then please contact our technical support team during our normal business hours. You might be able to help us by providing us with more detailed information. It could also be the result of some 3rd party software that is interfering with how Chief interacts with the video card. Just yesterday one of our developers was able to duplicate this problem for awhile but then it mysteriously stopped happening and we don't know why yet.Īt this point, we are still not sure if the problem is a Chief problem or a device driver problem. Unfortunately, we have been having trouble reliably duplicating these errors in house. ![]() Recently, we have been getting a number of reports of "device removed" error messages specifically having to do with Windows 11 and NVIDIA 3000 series video cards. Has anyone else experienced this and hopefully found a solution? The newer one with a stronger graphics card has been behaving much better, but the error is still occurring at random. I have two laptops (thinking perhaps it was a hardware issue on my first new one), and both, especially the newer one, meet or exceed all of the system requirements suggested. Onedrive is removed from the computer as well, and I've toggled through camera settings to see if there is any improvement made with shadows, bloom, etc. I've also made sure that the graphics card is going to the right one for Chief. Chief Architect support hasn't yet figured out a way to help - we've made sure to check for and disable any programs or processes that are known to conflict. It's generally happening in any kind of Camera mode, but occasionally occurs at random when opening an item, looking at an elevation, etc. "An internal rendering error has occurred and the program will terminate. I've been getting the following error message with increasing frequency: ![]()
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